Books

Dealing with Difficult Customers and Providing Great Customer Service

Dealing with Difficult Customers and Providing Great Customer Service

If you're reading this, you may have dealt with angry and difficult customers too. Maybe you’re dealing with one right now?

These customers seem to suck all your time, energy, and happiness right out of your business. They complain, make demands, and force you to spend an inordinate amount of time fixing their problems so nasty word doesn't spread about your customer service.

It's a firefight. And since you’re the business owner, someone handed you the hose.

Say the wrong thing, and it just adds fuel to the fire. Let it burn too long, and it spreads.

So how do you keep it from spreading? More importantly, how do you keep the next one from starting so you can focus on building a business instead of controlling damage?

That's what we're going to look at today. And it all starts with creating a customer focused organization, from the top down...

Reading to Remember

Reading to Remember

Looking back on shelves full of hundreds, if not thousands of books read provides a certain satisfaction for the intellectually inclined. Yet, while looking at the shelves, I realized that any effect these books had on me was fleeting. Some books were long forgotten, others a vague memory. My problem? I wasn't reading to remember. And for what other purpose do we read than to remember!?

Ask yourself, do you really remember what you read? Do you remember more than the overarching concepts of any book? Can you recite the inspirational quotes, the dozens of tidbits of knowledge that were supposed to change the way you think about life and work? If you're like me, your answer is probably "no".